Hosting FAQs - GlobzHost.com: Your Premium Singapore Web Hosting Provider

Questions and Answers

Questions:


Pre-Sales

*	1. Which hosting package should I purchase? 2. I am not located in Singapore, can I sign up with GlobzHost? 3. Do you offer a money-back guarantee? 4. How long does it take to setup an account?

Billing

*	5. What are the modes of payment you accept? 6. What is PayPal? 7. What is the billing cycle?

Domain Names

*	8. If I register my domain name with GlobzHost, do I own it? Can I transfer it? 9. I already have a domain name, can I use it with a GlobzHost web hosting account? 10. What Domain Names can I register with GlobzHost? 11. How many domains can I host with my hosting account?


Account related

*	12. Can I downgrade or upgrade my current account? 13. Are MP3 files allowed on my site? 14. Are there any scripts banned by GlobzHost?

Answers:

Pre-Sales

1. Which hosting package should I purchase?
You should choose a package that suits your budget and your needs. If you just want to build a homepage and host a few friends, you can choose the 'QuickStart' plan that comes with 100MB of disk space and 1 GB of free bandwidth transfer. If you anticipate a large audience for your site or more webpages, you may consider the bigger packages which have more disk space and allowed bandwidth.

2. I am not located in Singapore, can I sign up with GlobzHost?
Yes, anybody can sign up with GlobzHost as long as they are able to make payments to GlobzHost.

3. Do you offer a money-back guarantee?
We offer a 30 days money back guarantee for all our hosting packages. There is no money back guarantee for domain registration.

4. How long does it take to setup an account?
After your payment has been received, your account will be setup in less than 24 hours. You can notify us after making your payment so that we can process your account quickly.

Billing

	5. What are the modes of payment you accept? We accept payment via Cash, Cheques, ENets or Credit Card thru Paypal. 6. What is PayPal? PayPal, a person-to-business payment service makes sending money and making payments as easy as sending email. PayPal, Inc. is a wholly owned subsidiary of eBay Inc., and is incorporated in the state of Delaware, USA. The paid up capital and reserves of PayPal exceed $50 million USD. 7. What is the billing cycle? We currently offer 3 types of billing cycles, Yearly (12 months), 2-Yearly (24 months), and 3-Yearly (36 months). The Billing Cycle begins on the Plan Activation Date.

Domain Names

	8. If I register my domain name with GlobzHost, do I own it? Can I transfer it? Yes, the domain name will be registered under your name and email address and not ours. You have full ownership of your domain name. 9. I already have a domain name, can I use it with a GlobzHost web hosting account? Yes you can. First of all, you must make sure that your email address is listed as the Registrant and/or Administrative contact. Next, you must login to your registrar and make changes to the Name Servers values. 10. What Domain Names can I register with GlobzHost? We register .com, .net, .org, .info, .biz, .ws, .name, .de, .jp, .be and .at domains and also .com.sg, .net.sg, .org.sg and .sg domains. 11. How many domains can I host with my hosting account? Standard web hosting packages are allowed one domains each. If you want to host a second domain or multiple domains, you may should select a reseller package.

Account Related

	12. Can I downgrade or upgrade my current account? You can contact us and tell us your desired specifications and we can advise you on a suitable plan and also warn you of any effect in the event of a downgrade. 13. Are MP3 files allowed on my site? Yes and no. If the MP3 files belong to you and it is legal to make them available for download, you are allowed to host them. However, it is advisable not to make these files publicly known because they can make you reach or even exceed your traffic limit quickly. 14. Are there any scripts banned by GlobzHost? There are currently no scripts banned by us but we will monitor the CPU usage and keep a lookup for scripts that could drain the server's resources. Do note that the server is strictly not to be used for email-blasting or otherwise know as spam.

Still have any concerns?

	Talk to our support team now! Our listening ears are always available! If you have any question or you find that the issue you face is not listed above, kindly contact us by filling out this form for more information or e-mail us directly to support@globzhost.com